Internet Connection
Web hosting companies are not internet service providers — they have to purchase internet connectivity just like you do, and run their connections over someone else’s cables.
Web hosting companies are not internet service providers — they have to purchase internet connectivity just like you do, and run their connections over someone else’s cables.
Actually, it’s worse (more expensive) than your own internet service because web hosting data centers need speed and bandwidth at orders of magnitude higher than you have in your home or business. They are running hundreds or thousands (or hundreds of thousands) of servers, each one requiring internet connectivity at least as fast as your home or workplace service.
Support
If you want to call someone, or get a prompt answer when you email, you’re going to have to use a hosting company that provides at least some level of support.
Support might come in the form of FAQs, knowledge base articles, detailed guides, phone support, email support, or a help desk ticketing system. Proactive server management can be thought of as a form of support.
As with all things, you can expect that a more comprehensive support program is going to cost more than an otherwise equal hosting package without a support plan.